Real People. Real Support. Why Customer Service Still Matters at ASMAI
In an era of automated menus, outsourced call centers, and impersonal support tickets, good customer service has become the exception—not the rule. At Advant-Edge Solutions of Middle Atlantic, Inc., we’re proud to be that exception.
When our clients call us, they don’t get bounced around a phone tree or stuck waiting for an email reply. They get a real person. A dedicated team member who knows their facility, understands their needs, and is empowered to take action.
What Sets Our Customer Service Apart?
1. Live, Local Support—Every Time
Our phones are answered by people—never bots. Whether you’re calling about a manifest, a pickup issue, or just have a quick question, you’ll speak to someone who knows waste management and has the authority to resolve it. No ticket numbers. No overseas transfers. Just responsive, informed help.
2. Responsive and Proactive
Our team doesn’t wait for problems to escalate—we’re proactive. We follow up on scheduled pickups, monitor compliance documentation, and flag potential issues before they impact your operations. You’re not just a number in our system—you’re a priority.
3. Support Backed by Industry Expertise
Our customer service team is trained in the regulations and operational realities of regulated waste. That means when you have a compliance question, a container concern, or need emergency support, you’re getting more than a polite response—you’re getting informed, regulatory-compliant guidance.
4. Communication That Works For You
Phone, email, or portal—we meet you where you are. We customize communication preferences to fit your team’s workflow, so service and support are seamless and efficient.
Why It Matters
Waste management isn’t just logistics—it’s compliance, safety, and accountability. You deserve a service partner that treats your concerns with urgency and understands the stakes. That’s why ASMAI built a service model around real people, not machines. Our job isn’t just to haul waste—it’s to make your life easier.
Need a partner that picks up the phone and follows through?
Give us a call at (302) 533-6858 or email service@asiwaste.com. Experience the difference that real customer service makes.